1.International Shipping Policy:

We currently do not ship outside India.

2.Refunds & Exchanges:

We do not accept returns due to operational issues. We do accept refunds and exchanges for products within 3 calendar days of delivery. We won't be able to initiate a refund or exchange if 3 days have passed since you got your item.

3.Initiate a refund or Exchange:

Please send us an email at support@intuvya.com with the information of the products you wish to refund or exchange together with your order receipt, the reason behind the request and an uninterrupted, clear video of unpacking of the parcel. We will only review your complaints if we receive an email from you, which means WhatsApp, phone calls, etc., won't be accepted as routes for complaints.

Note: Please be aware that we will only process refunds or exchanges requests in the following situations before submitting any requests for either.

• The product that was ordered and the one that was delivered differ.
• The delivered product has manufacturing defects.
• The ordered item(s) is missing.
• The received item is damaged during transit.

4.Refund Processing:

Your refund will be processed, and a credit will automatically be applied to your original method of payment like credit/debit card, UPI, Wallets etc. within 5-7 days after approving the request from our end.

5.Exchange Orders:

Your exchange orders will be shipped within 3 working days based on the availability of the product and tracking details would be send to your email ID.

6.Order Cancellations/Changes:

Any orders post 3 hours of the order placement, are not cancelled/changed under any circumstances.

7.Product Returned to Us:

In any event, if the customer needs the item, they are responsible for paying the re-shipping costs if the sent product is returned to us.

Note: Payment Gateway charges, if applicable, will not be refunded as they are billed directly by the payment gateway and are not credited to us.