PRODUCT DISCLAIMER

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At Intuvya, we take pride in offering high-quality, natural crystals. However, due to their organic nature, variations and imperfections are expected. Please read the following disclaimers carefully before making a purchase.

1. Natural Variations

-- Crystals are naturally occurring minerals, and each piece is unique.

-- They may contain natural cracks, inclusions, surface dents, or irregular shapes, which are not defects but part of their formation.

2. Color, Size & Texture Differences

-- The color, size, texture, and weight of crystals may slightly vary from what is shown in product images or description.

-- Lighting, screen resolution, and angles may also affect how colors appear in pictures.

3. No Two Crystals Are Identical

-- Each crystal is distinct in its patterns, transparency, and internal characteristics.

-- Even within the same category, no two pieces will be identical.

4. Non-Refundable & Non-Returnable

-- These natural variations are not considered defects and do not qualify for returns, refunds, or replacements.

-- Please ensure you review all product details before placing an order.

5. Intended Use & Care

-- Crystals are fragile and should be handled with care.

-- Some stones may be sensitive to water, heat, or direct sunlight, which could alter their appearance over time.

For any questions regarding our products, feel free to contact us at support.intuvya@gmail.com or +91 74168 33284

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SHIPPING & RETURN TO SENDER POLICY

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At Intuvya, we are committed to delivering high-quality crystals to our customers in a timely and secure manner. This policy outlines our shipping, returns, and refund procedures to ensure a smooth shopping experience.

1.SHIPPING POLICY

A. Order Processing Time

-- Orders are typically processed within 2-3 days (excluding weekends and public holidays).

-- Customized or special request items may take additional processing time.

B. Shipping Methods & Delivery Time

We offer the following shipping options:

Standard Shipping: [2-7] business days according to your location.

C. Shipping Charges

-- Standard shipping charges will vary based on location and weight.

D. Order Tracking

Once your order is shipped, a tracking link will be emailed to you.

If you experience delays, please contact our support team at support.intuvya@gmail.com or +91 74168 33284

E. Damaged or Lost Packages

-- If your order arrives damaged, please reach out to us within 12 hours with unboxing video and photos of the damaged product and packaging.

-- If your package is lost in transit, please contact us, and we will work with the courier to resolve the issue.

2.RETURN TO SENDER(RTS) POLICY

If an order is returned to us due to any of the following reasons:

-- Incorrect or incomplete address provided by the customer

-- Failed delivery attempts by the courier

-- Customer unavailability or refusal to accept the package

The following conditions apply:

A. Reshipping the Order

-- If you still wish to receive your order, we can reship the package after receiving the returned item.

-- Customers will be required to pay additional shipping charges for reshipment.

B. Refund for Returned Orders

If the package is returned and the customer no longer wants the order, we will NOT issue any refunds.

RETURN & REFUND POLICY

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NO RETURN & NO REPLACEMENT POLICY

We do not accept returns or offer replacements for any products. All sales are final.

A. Why We Do Not Accept Returns

-- Crystals and gemstones are natural products, and variations in color, shape, and texture are normal.

-- Due to the nature of our products, we cannot accept returns for hygiene and energy-related reasons.

-- Each item is carefully inspected before shipping to ensure quality.

B. Damaged/Missing/Wrong items delivered

-- If your order arrives damaged or items are missing or wrong items are delivered, please report it within 24 hours of delivery with unboxing videos & photos.

-- We will assess the issue and provide a suitable resolution (which may include a full/partial refund or store credit, at our discretion).

ORDER CANCELLATION POLICY

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1. Order Cancellation Guidelines

A. Cancellation Before Shipment

-- Orders can be canceled within 30 minutes of placement.

-- To request a cancellation, email us at support.intuvya@gmail.com or Whatsapp on +91 74168 33284

with your order number.

-- If the order has not been processed, we will cancel it and initiate a refund (if applicable).

B. Cancellation After Shipment

-- Once an order is shipped, it cannot be canceled.

C. Custom Orders

Orders for custom or personalized products cannot be canceled once processing has begun.

2. Refund for Canceled Orders

If eligible for cancellation, refunds will be processed within 2 business working days.

Shipping charges are non-refundable.

PRIVACY POLICY

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Intuvya Enterprises ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://www.intuvya.com/ and purchase our products.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect different types of information to provide and improve our services, including:

A. Personal Information

When you make a purchase, create an account, or contact us, we may collect:

-- Name

-- Email address

-- Phone number

-- Shipping and billing address

-- Payment details (processed securely via third-party payment gateways)

B. Non-Personal Information

We may also collect:

-- Browser type and version

-- IP address

-- Device information

-- Website usage data (pages visited, time spent, etc.)

C. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use your information for the following purposes:

-- To process and fulfill your --orders

-- To communicate with you about your orders, promotions, or support queries

-- To improve our website, products, and customer service

-- To prevent fraud and ensure website security

-- To comply with legal obligations

3. How We Protect Your Information

We implement security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

4. Sharing of Information

We do not sell, rent, or trade your personal information. However, we may share your data in the following cases:

Service Providers: We may share your information with third-party vendors for payment processing, shipping, or marketing services.

Legal Compliance: We may disclose your information if required by law or to protect our rights.

5. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

6. Your Rights & Choices

You have the right to:

-- Access, correct, or delete your personal data

-- Opt out of marketing communications

-- Disable cookies in your browser

-- To request data access or deletion, contact us at support.intuvya@gmail.com or +91 74168 33284

7. Data Retention

We retain your data as long as necessary for business operations and legal compliance.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date."

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

???? Email: support.intuvya@gmail.com

???? Phone: +91 74168 33284

FREQUENTLY ASKED QUESTIONS

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1. How do I place an order?

To place an order, simply browse our website and add the desired items to your cart. Once you have finished shopping, proceed to checkout and follow the instructions to complete your purchase.

2. What payment methods do you accept?

We accept all major credit and debit cards, as well as payments through popular online wallets such as Paytm, Google Pay, and PhonePe.

3. How long will it take to receive my order?

Orders are typically processed within 2-3 business days. Once shipped, delivery times vary depending on your location. You will receive a tracking number to monitor the status of your shipment.

4. Do you offer international shipping?

At the moment, we only ship within India.

5. How can I contact customer service?

You can reach our customer service team by emailing us at support.intuvya@gmail.com or get in touch with us at the number +91 74168 33284.

6. Do you have COD option?

Sorry, we don’t have COD option currently.

7. Are your products authentic?

Yes, all of our products are 100% authentic and sourced from reputable suppliers.

8. Do you offer gift wrapping services?

Yes, we offer gift wrapping services for an additional fee. Simply select the gift wrapping option during checkout.

9. Can I cancel or modify my order after it has been placed?

Once an order has been placed, it can be modified within 3hrs.

Please reach out to us @ support.intuvya@gmail.com or +91 74168 33284 for the same.

Finance - Kuber Stones